Capgemini | Service Desk Engineer | kashtakshjobacademy |itjob |fresherjob |software job |viraljob |fresher job

About company:

Capgemini is a global leader in partnering with companies to transform and manage their business through the power of technology. The group is driven every day by its purpose to unleash human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization with more than 300,000 team members in almost 50 countries. With a strong 50-year heritage and deep industry expertise, Capgemini is trusted by clients to address the full breadth of their business needs, from strategy and design to operations, powered by the rapidly evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The group reported worldwide sales of 16 billion euros in 2020.

Education:

Any graduate

Branch:

None

Dose:

2023, 2022, 2021, 2020, 2019

Experiences:

Freshers / Experience

CTC:

3-8LPA

Location:

India

Eligibility Criteria:

Handle incoming calls and perform on-call troubleshooting based on available knowledge articles and provide first-time fix during calls

Dealing with trouble tickets in the form of chat/service requests/emails

Work to meet defined SLAs for all metrics

Maximize customer satisfaction through effective solution delivery

Maintain a high level of customer service for all support inquiries and adhere to all service management policies

Take ownership of user issues and be proactive in resolving user issues

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