Concentrix Off Campus Hiring Fresher for Associate, Real Time Management | Bangalore |Kashtaksh job academy | it job
Concentrix Off Campus Hiring Fresher for Associate, Real Time Management | Bangalore
MAY 17, 2024
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Concentrix Off Campus Drive: Concentrix Off Campus is hiring fresher for Associate, real time management roles for all graduates and all batch graduates. Detailed company eligibility and application details are given below.
concentrates
About Concentrix:
We are a global technology and services leader powering the brands of the future. We help well-known brands – the ones you use every day – improve their business with technology and integrated solutions in more than 70 countries. Our game-changing players around the world have dedicated their careers to making every relationship special. We are naturally committed to creating game-changing career paths that propel our people to greater opportunities and brighter futures.
Job description :
Concentrix is ​​a global technology-enabled business services company that specializes in customer engagement and business performance improvement. We work with ambitious, forward-thinking executives around the world to future-proof their businesses and stay ahead of competition and customer expectations.
Position: Associate, Real Time Management
Type of employment: Full time
Location: Bangalore
Experience: Fresher
Roles and Responsibilities:
Work closely with operations management to maintain the level of efficiency our clients expect. SL, OCC, Line Adherence, etc.
Work closely with the client to resolve schedule changes/concerns
Monitoring and reporting system issues, station IDs, agent behavior (reporting typically short calls, excessive aux usage, etc.), overall staff performance (staff vs. required, service metrics, attendance, etc.)
Monitor compliance in real-time using available tools, IEX, CMS, WFM, etc.
Update schedules as needed, adjust breaks / lunches for better performance
Participate in relevant meetings
Provide information to stakeholders and manage work management
Interact with client command centers, workforce management groups, technology and network services teams.
Serve internal CNX customers.
Education and Skills:
Good analytical, numerical and problem solving skills. Experience with WFM-RTA is a plus.
Must have effective organizational and time management skills with the ability to multi-task proficiently.
Must be able to react quickly and logically in a fast-paced environment and make accurate decisions under pressure.
Strong team and leadership skills, including strong logical thought processes. Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives.
Ability to work independently with minimal supervision, meeting multiple deadlines in a high pressure environment
How to Apply Concentrix Off Campus Drive?
All Interested and Eligible Candidates can apply before Expiration from below link.
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